Our staff is committed to respecting and protecting the rights of our patients and families. You and your family are considered members of the care team. This information describes what you can expect from us

To show respect, we:

• Explain who we are and our role in your care.
• Provide care that protects your dignity and personal privacy.
• Respect cultural diversity, spiritual beliefs, personal practices, values and preferences.
• Provide privacy for your medical records and related discussions about your care and family information.
• Knock before entering patients’ rooms.
• Ask that you respect other patients and USA Health staff.

To support you and your family, we:

• Have no restrictions, limits or denials based upon age, race; ethnicity; religion; culture; language; physical or mental disability; socioeconomic status; sex; sexual orientation; gender identity or expression or any legally protected classification.
• Try to notify a family member or the person you name when you are admitted.
• Welcome family/visitors of your choice.
• Provide space for someone who you choose to be with you throughout your stay, during exams or procedures.
• Provide age appropriate care.
• Only limit or restrict visitors for treatment reasons like infection risk or because of limited space or safety concerns.
• Provide supportive resources, with access to an interpreter translation service or auxiliary aids, as needed.
• Take actions to relieve or lessen your pain using medications and/or other comfort measures.
• Provide safe care in a secure setting free from abuse, neglect or harassment, with access to protective services.
• Receive restraint and seclusion-free care when not medically necessary.
• Seek your input and limit communication only when we need to for patient care and safety.
• Expect visitors and staff to perform routine hand hygiene.
• Allow you to refuse to speak to or see anyone not officially connected to USA Health.